Dk88 Privacy Policy — Your information is completely safe with us

1 Introduction

Dk88 (dk88.io) is a trusted online gaming and betting platform in Bangladesh. We take our members' privacy seriously. This Privacy Policy explains how dk88 collects, stores, uses, and protects your personal information.

By using our website or mobile app, you are deemed to have agreed to this Privacy Policy. Please read it carefully. If you have any questions, feel free to contact our support team.

This Privacy Policy applies to all dk88 services, websites, and mobile applications. We adhere to international data protection standards and are committed to upholding our users' data rights.

2 What information we collect

Dk88 only collects information that is genuinely needed to provide our services. We do not gather unnecessary or excessive data.

3 Data Usage

Dk88 uses collected data only for specific, legitimate purposes. We never sell your information to advertisers.

• Account management: To verify registration, login, and identity.
• Financial transactions: To process deposits and withdrawals.
• Customer Service: To resolve your complaints and inquiries.
• Ensuring Security: To prevent fraud, hacking, and account misuse.
• Legal obligations: To retain documentation required by regulatory authorities.
• Service improvement: To analyze and improve your gaming experience.
• Promotional Communications: To keep you informed about bonuses and offers, with your consent.
• Responsible Gaming: To detect unusual gaming patterns and provide appropriate assistance.

4 Data Sharing Policy

Dk88 never sells your personal data to third parties. In limited cases, however, sharing certain information with partner organizations may be necessary.

• Payment Provider: Information required to verify bKash, Nagad, and Rocket transactions is shared accordingly.
• Game Provider: Limited data is shared with licensed providers for the operation of Live Casino and slot games.
• Legal authorities: Information may be disclosed pursuant to a court order or a lawful request from a government authority.
• Anti-Fraud Organization: With industry-specific bodies for detecting and preventing suspicious activity.

5 Cookie policy

Dk88's website and app use cookies — small data files stored in your browser that help improve your experience.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some website features to not function properly.

6 Data Protection Measures

Dk88 uses industry-standard technology and processes to keep your data secure. Our cybersecurity team monitors the platform 24/7.

• SSL/TLS encryption: All data transfers are secured with 256-bit SSL encryption.
• Firewall Protection: An advanced firewall system blocks unauthorized access.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Encrypted database: Stored data is always kept in an encrypted state.
• Regular Security Audits: Third-party experts regularly audit our systems.
• Staff training: Our team receives regular training on data protection.

7 Data Retention Period

Dk88 does not retain your data longer than necessary. Retention periods vary depending on the type of information.

• Account information: For the duration of an active account and 5 years after closure.
• Transaction history: A minimum of 5 years, in accordance with financial regulations.
• Gaming Log: 2 years for dispute resolution.
• KYC documents: Up to 5 years, as required by legal obligations.
• Support conversations: 1 year for service quality improvement.
• Marketing Information: Until consent is withdrawn.

Once the retention period ends, data is securely deleted or irreversibly anonymized.

8 Your data rights

As a dk88 member, you have important rights over your personal data. We fully respect and uphold those rights.

9 Minor's Privacy

Dk88 is strictly a platform for users aged 18 and above. We do not knowingly collect data from minors.

Age is verified at registration. If a minor opens an account using false information and we detect it, the account will be immediately closed and all collected data will be deleted.

10 Policy Changes & Updates

Dk88 may update this Privacy Policy from time to time. If significant changes are made, we will notify you by email or through the platform.

Continued use of our services after an updated policy is published will be considered acceptance of the new terms. We recommend visiting this page regularly to stay informed.